We provide successful management and innovation to companies focused in e-business.
Our mission is to help your company to get time to focus towards your goals. We reduce the day-to-day noise, providing important and relevant data to your business.
With over 10 years of experience, we have seen how client support has changed. Now more than ever, user satisfaction is paramount to the sucess any business!
We provide 24/7 coverage, ensuring that all users are attended with nearly no waiting period, extremely fast resolution and high satisfaction levels.
Nearly 87% of the internet users are active on social media, this means 3.03 billion users with a steady growth in average of one new user every 15 seconds.
We deliver social media meaningful engagement, active social media users are looking for strong personal connections with brands and products.
Here is an interesting fact, although English is the most used language in the internet, it is the 3rd most spoken language. Also Russian is the 2nd most popular but in terms of native speakers ranks 8th in the world.
We can cover the most spoken, active, proffitable, and desired languages for your business.
Forget about extensive detailed reports that can only be read next to a dictionary. We provide information on the KPIs that matter to you, and our findings.
We will give you regularly updates on the important things that are happening, and on a good week we have the courage to say nothing to report.
All projects sonner or later will mature, and will eventually start to decline. At that stage you are working on newer projects and time to finish optimizing our mature projects is scaress!
We will continue your vision on the project as you prepare the next sucesses!
All projects sonner or later will mature, and will eventually start to decline. At this point you are working on newer projects and time to finish optimizing our mature projects is scaress!
We will continue your vision on the project as you prepare the next sucesses!
We handle data with care. Our mission is to always keep data safe, depersonalized, and not longer than needed.
We understand that handling data is much more than only a legal obligation.
Here are some of our achievements with our clients, as well some of our global KPIs.
Using Machine learning we were able to segmentate user support requests and improve our first contact resolution.
We are following all the rules set forth by European Union's General Data Protection Regulation.
Our monitoring system was launched in 2009.
Quick and swift action against real life threats.
Our global average is almost 2 hours, with a high first answer resolution.
We have sucessfully consulted on 3 projects with a resulting a turn over of high profitability.
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